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Privacy Policy

Porto Wine Bar Privacy Policy

Porto Wine Bar is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us online, in person, or via other means.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information:

  • Name, email address, phone number, and other contact details provided during reservations, inquiries, or sign-ups.
  • Special requests or dietary preferences shared during the booking process.

1.2 Payment Information:

  • Payment card details for processing payments or securing reservations. Note: We do not store full payment card details.

1.3 Website Data:

  • Information gathered through cookies, including IP addresses, browser type, and browsing behaviour on our website.

1.4 Other:

  • Feedback, reviews, or correspondence via email or social media channels.

2. How We Use Your Information

We use your information to:

  • Process and manage reservations or inquiries.
  • Communicate with you regarding your booking or requests.
  • Personalize your experience by accommodating preferences and special requests.
  • Improve our services, website, and marketing efforts.
  • Comply with legal obligations and prevent fraudulent activities.

3. Sharing Your Information

We respect your privacy and will never sell your information. However, we may share your data with:

  • Third-party service providers: Companies that help us manage our reservations system, process payments, or analyse website traffic.
  • Legal or regulatory authorities: If required by law or to protect our business interests.

4. Data Storage and Security

We store your data securely and take appropriate measures to prevent unauthorized access, disclosure, or loss. These include:

  • Using encrypted systems for online bookings and payments.
  • Limiting access to personal information to authorized personnel only.

5. Your Rights

You have the right to:

  • Request access to your personal data and obtain a copy.
  • Correct or update inaccurate information.
  • Request the deletion of your data, subject to legal obligations.
  • Opt-out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

6. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies collect data such as IP addresses, browser type, and user preferences. You can manage or disable cookies via your browser settings.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on our website.

Thank you for trusting Porto Wine Bar with your information.